Technical Customer Success Manager at Voidr

São Paulo, SP

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The Technical Customer Success Manager at Voidr will lead customer onboarding, support, and relationship management for AI-powered test automation solutions. The role involves training, data analysis, and proactive engagement to maximize customer success and retention in São Paulo, Brazil.

Requisitos

Educação

  • Bachelor's degree in Administration, IT, Marketing, or related fields

Experiência

  • 2-3 years in Customer Success or Support in technology or SaaS

Habilidades

  • Customer Success
  • Technical knowledge of test automation and software quality
  • CRM usage
  • Data analysis
  • Communication
  • Proactivity
  • Business vision
  • Organization
  • Empathy

Idiomas

  • Portuguese

Responsabilidades

  • Onboarding new clients
  • Providing proactive support and assistance
  • Building and maintaining long-term customer relationships
  • Conducting trainings to optimize platform usage
  • Monitoring success metrics and suggesting strategic improvements
  • Collecting feedback and turning it into growth opportunities
  • Identifying churn signals and acting preventively

Tecnologias

CRMAItest automation

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