IT Service Desk agent na lux-Airport - Société de l’Aéroport de Luxembourg SA

Today, we are currently recruiting an IT Service Desk agent.

Your responsibilities

Your daily tasks

• Implementing, maintaining and troubleshooting computer systems
• Receiving the requests, creating the tickets and addressing users requests via the ticketing system
• Carrying out inventories
• Providing equipment to users
• Researching solutions
• Following up with external customers
• Responding to requests in case of operational or technical incidents
• Participating in different IT projects (system, network or applications)
• Writing technical procedures

Your other missions

• Participating in inclusion initiatives (e.g. Hidden Disabilities Sunflower project, for people with invisible disabilities).
• Participating in the integration of new employees
• Participating in waste sorting and energy saving through responsible behavior

The required profile

Studies / training Full cycle of higher education studies or equivalent (bac+2)

Experience Successful experience of a minimum of two years

Skills and knowledge required IT Tools Mandatory: Microsoft Office suite

Languages Mandatory: French: fluent spoken and written (C1 minimum) English: operational level in the business (B2 minimum)

Know-how and interpersonal skills specific to the job

• Priority management
• Excellent organizational skills
• Analytical skills
• Good interpersonal skills
• Teamwork and collaboration

Other

• Valid driving license B

Important note on working hours - please apply with full knowledge of the facts

Please note that this position is organized on a shift basis.

Our offer

• A compensation based on a salary scale, plus fringe benefits
• A chance to work for an internationally-known and fast-growing Luxembourgish company
• A professional opportunity in the field of aviation, a high-tech sector.

Note regarding the recruitment process

• The whole application process is managed by Skeeled.
• Our recruitment team will contact you in case your profile matches to our needs.