Associate Data Center Operations Technician at SpaceXAI

On-site - Memphis, TN

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SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. The team is small, highly motivated, and focused on engineering excellence. This role supports the health and reliability of server and network infrastructure for data centers and global points of presence, focusing on key operational metrics such as mean time to detect (MTTD) and mean time to repair (MTTR).

Requirements

Skills

  • High school diploma or equivalency certificate
  • 0–2 years of experience working with server, storage, compute, or network hardware
  • Demonstrated interest or hands‑on experience troubleshooting servers or networking equipment
  • Experience or strong interest in inventory management, receiving, or shipping physical equipment
  • Position subject to pre‑employment drug and random drug and alcohol testing
  • Position subject to pre‑employment and annual post‑employment background checks
  • Work is often performed in tight quarters and requires physical dexterity
  • Ability to lift up to 35lbs unassisted
  • Comfortable working at elevated heights up to 50 feet with appropriate safety gear
  • Comfortable working in an environment requiring exposure to noise
  • Available to work evenings and weekends as the schedule varies depending on site operational needs

Responsibilities

  • Assist with troubleshooting and monitoring of servers and network equipment in our data centers and global points of presence
  • Support rack and stack of data center network equipment
  • Help maintain warehouse inventory and asset management using our internal application
  • Assist with labeling and troubleshooting of fiber/optics cables
  • Support power supply cabling, installation, troubleshooting, and basic repair activities
  • Participate in the installation of racks, servers, and switches (staging, cabling, power‑up, and handoff to the provisioning team)
  • Help manage, respond to, and resolve data center operations tickets via Jira
  • Create and maintain documentation of tasks and standard operating procedures
  • Assist with receipt and decommissioning of data center hardware
  • Support vendor returns for infrastructure under and out of warranty
  • Help manage spare parts inventory within the data center
  • Support the definition, design, and implementation of network layouts and solutions within our data centers

Technologies

serversnetwork equipmentfiber/optics cablespower supply cablingrack installationJiradocumentationLinuxOracle or other inventory systemstructured cablingpower and cooling concepts

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