This role is an individual contributor position focused on operationalizing Anthropic’s crisis management program, leading incident and crisis response efforts across multiple locations, coordinating cross‑functional teams, and driving continuous improvement of response plans and exercises.
Incident & Crisis Management Lead at Anthropic
On-site - San Francisco, CA; Seattle, WA; New York City, NY; Washington, DC, USA
More jobs at AnthropicSalary
USD 180,000 - 230,000
Requirements
Skills
- 8+ years of professional experience in emergency management, incident response, or crisis management
- Led cross‑functional response teams as Incident Commander in high‑stress, rapidly evolving situations
- Bachelor's degree in Emergency Management, Risk Management, Business Administration, or a related field, or equivalent practical experience
- Designed and facilitated incident and crisis exercises across multiple levels of complexity
- Exceptional communication skills in writing and in person, including developing and delivering executive briefings during active incidents
- Built trusted partnerships quickly across a wide range of internal stakeholders
- Managed multiple active workstreams under time pressure with minimal oversight
- Thrived in fast‑moving, ambiguous environments with a continuous improvement mindset
- Available for on‑call support and flexible hours, including nights and weekends, during crisis events
- Open to occasional international travel
- Experience applying NIMS/ICS in a corporate or hybrid environment
- Experience in the technology sector, particularly supporting crisis management for cloud‑native or AI‑driven organizations
- Professional certifications such as CEM, CBCP, MBCI, or equivalent
- Working knowledge of ISO 22361, ISO 22301, and related resilience standards and frameworks
- Hands‑on experience with crisis management platforms and mass notification tools (e.g., Everbridge, Veoci, OnSolve)
- Background in developing crisis communications strategies and stakeholder messaging frameworks
Responsibilities
- Operationalize Anthropic's crisis management program, translating industry frameworks (NIMS/ICS, ISO 22361, ISO 22301) into response plans, playbooks, activation protocols, and governance structures that fit the organization
- Serve as Incident Commander, or provide direct support to the Incident Commander, during activations, leading and coordinating response teams in real time
- Design and facilitate exercises and tabletop simulations of increasing complexity to test plans, build team capability, and surface improvement opportunities across GSIS and cross‑functional partners
- Lead after‑action reviews following exercises and real‑world incidents; track corrective actions to completion and fold lessons learned into future plans and training
- Partner with GSOC, Legal, People, Communications, IT Security, and Facilities to build coordinated crisis response capability across a broad range of threats
- Maintain and regularly validate Crisis Management Team rosters and activation contacts
- Monitor the threat environment for developments relevant to Anthropic's operations and advise leadership on emerging risks
- Support broader enterprise resilience initiatives, including business continuity and disaster recovery
- Advance the integration of AI tools into how we identify, respond to, and recover from threats
- Support the Enterprise Resilience Manager on special projects as needed
Technologies
NIMS/ICSISO 22361ISO 22301EverbridgeVeociOnSolveAI toolsMass notification tools
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