Incident & Crisis Management Lead na Anthropic

Skills

• 8+ years of professional experience in emergency management, incident response, or crisis management
• Led cross‑functional response teams as Incident Commander in high‑stress, rapidly evolving situations
• Bachelor's degree in Emergency Management, Risk Management, Business Administration, or a related field, or equivalent practical experience
• Designed and facilitated incident and crisis exercises across multiple levels of complexity
• Exceptional communication skills in writing and in person, including developing and delivering executive briefings during active incidents
• Built trusted partnerships quickly across a wide range of internal stakeholders
• Managed multiple active workstreams under time pressure with minimal oversight
• Thrived in fast‑moving, ambiguous environments with a continuous improvement mindset
• Available for on‑call support and flexible hours, including nights and weekends, during crisis events
• Open to occasional international travel
• Experience applying NIMS/ICS in a corporate or hybrid environment
• Experience in the technology sector, particularly supporting crisis management for cloud‑native or AI‑driven organizations
• Professional certifications such as CEM, CBCP, MBCI, or equivalent
• Working knowledge of ISO 22361, ISO 22301, and related resilience standards and frameworks
• Hands‑on experience with crisis management platforms and mass notification tools (e.g., Everbridge, Veoci, OnSolve)
• Background in developing crisis communications strategies and stakeholder messaging frameworks