IT Support Engineer at Anthropic

Hybrid - San Francisco, CA, United States

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The IT Operations team keeps Anthropic running — we make sure every employee can do their best work without friction. We are seeking an IT Support Engineer who combines deep technical skills with a genuine service mindset and sound judgment. The role involves supporting a primarily macOS environment, handling end‑user support, communication and documentation, operational improvement, and onboarding, while contributing to automation and infrastructure work.

Salary

USD 180,000 - 230,000

Requirements

Skills

  • 7+ years of hands‑on IT support experience, ideally in a fast‑paced or high‑growth environment
  • Excellent communication skills and a genuine service mindset
  • Strong troubleshooting skills and a methodical, curious, and persistent approach
  • Experience supporting macOS endpoints and comfort with ChromeOS, iOS, and Android
  • Significant experience with Google Workspace administration
  • Experience with Slack administration (workspace management, permissions, and troubleshooting)
  • Substantial experience supporting and administering additional SaaS tools
  • Understanding of identity and access fundamentals (SSO, MFA, directory services)
  • Familiarity with MDM fundamentals and endpoint management concepts
  • Experience with basic scripting (Bash or Python) for automation
  • Ownership of problems and follow‑through until resolution
  • Process improvement mindset and ability to propose scalable solutions
  • Organized and able to manage competing priorities without falling through cracks
  • Interest in developing deeper technical skills and taking on more complex systems administration challenges over time

Responsibilities

  • Triaging and resolving issues across hardware, software, networking, and accounts through ticketing, Slack, and in‑person support
  • Diagnosing and resolving issues across macOS, ChromeOS, iOS, Android, and core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)
  • Troubleshooting device issues, enrollment, configuration profiles, and policy enforcement
  • Supporting access management and employee lifecycle workflows (onboarding, offboarding, reorgs)
  • Handling escalations that require cross‑team coordination
  • Participating in an on‑call rotation for urgent issues outside business hours
  • Providing hands‑on support for user technology, AV systems, conference rooms, and printers
  • Communicating clearly with users of all technical levels
  • Writing and maintaining internal documentation, runbooks, how‑to guides, and knowledge base articles
  • Identifying patterns in support requests, surfacing recurring issues, and suggesting automation or systemic solutions
  • Helping streamline onboarding and high‑volume operations as the company scales
  • Contributing to automation efforts and maintaining device management, identity, and access systems
  • Assisting with scripting (Bash, Python) to automate repetitive tasks

Technologies

macOSChromeOSiOSAndroidGoogle WorkspaceSlackGitHubAtlassianBashPythonMDMSSOMFAdirectory servicesDNSDHCPVPNAI tools

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