Product Operations Manager, Feedback Loops at Anthropic

New York City, NY; San Francisco, CA

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Anthropic is hiring a Product Operations Manager — Feedback Loops to own and continuously improve how customer signal flows into product and research decisions. The role builds a shared operating system for voice of the customer, integrating AI‑enabled pipelines to transform raw feedback into structured, actionable insights that drive product strategy across the organization.

Requirements

Skills

  • 7+ years in product operations, customer insights, voice of the customer programs, or related roles in fast‑paced tech companies
  • Personally shipped AI‑enabled processes and systems, including prompt design, evals, and production LLM workflows
  • Owned a customer feedback program end‑to‑end (intake, synthesis, routing, and closing the loop) used to inform product decisions
  • Experience operating at earlier‑stage and scaling companies (Series B‑D or equivalent)
  • Experience in horizontal, cross‑org roles with shared infrastructure and adoption through influence
  • Comfortable with ambiguity and able to create structure where none exists
  • Service‑oriented and obsessed with making it easy for others to do great work
  • Strong candidates may also have experience building AI‑native workflows end‑to‑end (prompt design, evals, closed‑loop improvement)

Responsibilities

  • Own the org‑wide operating system for customer feedback across all teams
  • Establish intake, synthesis, and routing infrastructure that makes voice of the customer a first‑class input to roadmaps
  • Build intake workflows that integrate with Slack, Gong, and CRM without adding documentation tax
  • Create Claude‑powered pipelines to enrich, tag, cluster, and summarize unstructured feedback
  • Design a human‑in‑the‑loop model where Claude proposes and humans correct, enabling continuous learning
  • Partner with Engineering and Research on tooling strategy, evaluation, and closed‑loop data
  • Define and enforce clear routing so the right feedback reaches the right product or research owner at the right time
  • Build a visibility layer that gives GTM and Support real‑time insight from customer input to roadmap outcomes
  • Collaborate with GTM, Customer Success, and Sales to design and run structured voice‑of‑the‑customer programs
  • Define high‑signal criteria tied to use cases, blocker severity, revenue context, and customer segments
  • Track success metrics for feedback loop health (time‑to‑triage, signal quality, roadmap influence, field satisfaction) and iterate on processes
  • Run regular retros with Product and GTM partners and scale successful practices through documentation and enablement

Technologies

ClaudeSlackGongCRM

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