Product Operations Manager responsible for embedding within the Claude.ai product team, overseeing model performance, launch readiness, team operations, and feedback‑loop systems to support the development and delivery of consumer‑facing AI products.
Product Operations Manager, Claude.ai (Consumer & Growth) at Anthropic
Hybrid - New York City, NY; San Francisco, CA; Seattle, WA
More jobs at AnthropicSalary
USD 240,000 - 260,000
Requirements
Skills
- 5+ years of experience in product operations, program management, or launch readiness roles at fast‑paced tech companies
- Operationalized model performance before, ideally at an application‑layer AI product company
- Built or fixed an operational process end‑to‑end, not just executed someone else’s plan
- Thrives in ambiguity; the role is still being defined
- Real cross‑functional influence
- Built a feedback or issue‑triage system from scratch
- Large‑scale consumer product experience (bonus)
- Startup 0‑to‑1 background (bonus)
- EAP or beta program experience (bonus)
- Bachelor’s degree or an equivalent combination of education, training, and/or experience
Responsibilities
- Operationalize model performance: prompting‑update tracking, issue prioritization, and go/no‑go decision making in tight collaboration with Research, Product, and Engineering
- Own Launch Readiness for Claude.ai: launch checklists, coordination with XFN teams, and observability into status and roadmap
- Run team operations for Claude.ai & Growth
- Invest in feedback‑loop systems: intake, triage, synthesis for consumer users
- Coordinate across functions without formal authority
Technologies
AI models
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