Product Operations Manager, Research Product at Anthropic

Hybrid - San Francisco, CA | New York City, NY

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We are seeking a Product Operations Manager to collaborate closely with Product, Engineering, Sales, Customer Success, and Marketing teams to design and implement scalable operational systems, streamline workflows, and enhance decision‑making across our product organization.

Salary

USD 240,000 - 260,000

Requirements

Skills

  • 4+ years of experience in product operations, program management, or related operational roles in hyper‑scaling tech companies
  • Mission-aligned with building safe and beneficial AI systems
  • Track record of building processes and programs from 0 to 1 and scaling them thoughtfully
  • Experience working deeply with AI and frontier models
  • Strong cross‑functional partnership skills with ability to influence without authority
  • Strong analytical skills with the ability to translate complex qualitative and quantitative data into actionable insights with clear recommendations
  • Success managing complex, multi‑stakeholder initiatives in fast‑paced, ambiguous environments
  • Experience with launch coordination, early access programs, or customer feedback loops
  • A passion for iterative, user‑driven product development
  • Experience as a bridge builder who connects strategy to execution and creates alignment across teams. You are a problem seeker comfortable with ambiguity and skilled at creating structure where none exists.

Responsibilities

  • Voice of customer synthesis and feedback routing from strategic to tactical
  • Create high‑leverage engagement points with partners throughout the product lifecycle
  • Establish rigor in understanding users via reliable metrics, dashboards, and clear hypotheses
  • Establish mechanisms for measuring product success and impact, including analytics dashboards and reporting systems
  • Streamline the most important decision points for teams and impacted partners
  • Support team rhythms, rituals, and operational models (offsites, Monthly Business Reviews, Team town halls, etc)
  • Create reliable run‑of‑business systems across product
  • Improve common product development processes and tooling
  • Facilitate effective collaboration between Product, Engineering, Sales, Customer Success, and Marketing teams
  • Run Early Access Programs (EAPs) and beta programs that validate hypotheses and improve products
  • Maintain launch motions that allow us to ship with confidence and monitor impact
  • Create cross‑team roadmap visibility that drives cross‑functional alignment
  • Make clear to all of Anthropic what Product is working on and how it's going

Technologies

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