Customer Success Manager, Strategics en Anthropic

New York City, NY; San Francisco, CA; Seattle, WA

Join Anthropic's Customer Success team in a high‑visibility and high‑impact role driving AI adoption across our strategic Digital Native Business (DNB) accounts. As an Enterprise Customer Success Manager you will work with our largest enterprise customers as a strategic partner and trusted advisor, helping them harness the full potential of all our Claude capabilities — API, Claude for Enterprise, and Claude Code. Your responsibilities include building strategic relationships, becoming an expert on our products, proactively driving usage and optimization, and serving as the customer’s thought partner while documenting and quantifying value realized.

Salary

USD 265,000 - 320,000

Requirements

Skills

8+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering
Experience working with both F10 and F500 technology companies, SaaS platforms, or digital‑first businesses
Deep understanding of the AI landscape and direct experience with large technology companies
Technical fluency with AI/ML concepts, API integrations, and software implementation patterns
Experience driving success across both consumption‑based and seat‑based business models
Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes
Cross‑functional collaboration skills and ability to rally stakeholders toward customer success
Passion for AI and interest in responsible development of advanced systems

Responsibilities

Build trusting, strategic relationships with key customer decision makers in complex, matrixed organizations; understand their business and objectives and identify opportunities for optimization and expansion
Become an expert in Anthropic's products across API, Claude Code and Claude for Enterprise, understanding the technical nuances and best practices for each to guide customers to the right solutions
Leverage deep knowledge of the customer and other Digital Native Businesses to proactively drive usage planning and understand current and future consumption/adoption to create realized value for the customer
Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption‑based (API) and seat‑based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments
Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socializing Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs
Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment
Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales/Product to discover new applications for Claude across different departments, teams, and workflows
Develop and execute change management strategies to drive end‑user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement
Own the customer experience across their lifecycle — managing comprehensive account and success plans grounded in the customer’s business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic
Develop scalable engagement strategies and playbooks for your customer that can be utilized across other high‑touch strategic DNB accounts to maximize impact across all customers

Technologies

APIClaudeClaude for EnterpriseClaude CodeLLM technology

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