Enterprise Community Lead en Anthropic

Híbrido - San Francisco, CA, United States

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The Enterprise Community Lead will own Anthropic's enterprise community function, defining strategy, program design, member experience, operations, cross‑functional coordination, and measurement. The role involves building and scaling community programs such as Claude Champions, partnering with sales and customer success, and driving global adoption of Anthropic’s AI products.

Salary

USD 320,000 - 320,000

Requirements

Skills

  • Built and scaled customer community, champions, or advocacy programs at enterprise SaaS or developer tools companies with measurable business outcomes
  • Defined motion from zero, built strategy, operating model, and team
  • Strong opinions on program effectiveness, give/get structures that keep champions engaged long term
  • Understanding of enterprise GTM and ability to operate across Sales, Customer Success, Product, and Marketing
  • Run cross‑functional programs with limited ownership of inputs and maintain cohesion
  • Comfortable with spreadsheets, strategy reviews, and DM conversations with champions
  • Build trust with technical practitioners, write clearly, and hold rooms with staff engineers and executives
  • Energized by ambiguity and building from scratch
  • Bachelor’s degree or an equivalent combination of education, training, and/or experience
  • Field relevant to the role

Responsibilities

  • Own the enterprise community strategy: thesis, portfolio of programs, maturity model, and roadmap from zero to global scale
  • Adapt playbooks from other companies to Anthropic’s product portfolio, customer base, and GTM motion
  • Stand up and scale Claude Champions: recruit power users, design recognition give/gets, build vertical cohorts, operationalize structured Champion‑led outputs that drive adoption of Claude Code, Cowork, and future products
  • Partner closely with AEs and CSMs to build operating models for champion sourcing, train‑the‑trainer motions, and account‑plan integration
  • Run the day‑to‑day engine for the programs: member lifecycle, programming rhythm, platform and chapter structure, and feedback loops that route learnings back to Product, Marketing, and Sales
  • Define the measurement framework and reporting that ties community activity to business outcomes: seat activation, usage growth, expansion, retention, reference and advocacy supply
  • Evaluate, propose, and launch new plays beyond Champions as the function matures: vertical cohorts, customer‑led groups, practitioner recognition, internal community‑of‑practice enablement at customer orgs

Technologies

Slackcommunity platformsadvocacy platformsCRM workflows

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