The Technical Customer Success Manager at Voidr will lead customer onboarding, support, and relationship management for AI-powered test automation solutions. The role involves training, data analysis, and proactive engagement to maximize customer success and retention in São Paulo, Brazil.
Technical Customer Success Manager en Voidr
São Paulo, SP
Más vacantes en VoidrRequisitos
Educação
- Bachelor's degree in Administration, IT, Marketing, or related fields
Experiência
- 2-3 years in Customer Success or Support in technology or SaaS
Habilidades
- Customer Success
- Technical knowledge of test automation and software quality
- CRM usage
- Data analysis
- Communication
- Proactivity
- Business vision
- Organization
- Empathy
Idiomas
- Portuguese
Responsabilidades
- Onboarding new clients
- Providing proactive support and assistance
- Building and maintaining long-term customer relationships
- Conducting trainings to optimize platform usage
- Monitoring success metrics and suggesting strategic improvements
- Collecting feedback and turning it into growth opportunities
- Identifying churn signals and acting preventively
Tecnologias
CRMAItest automation
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