Sumsub is a leading full-cycle verification platform that enables scalable compliance. We are looking for a Technical Support Engineer to provide technical support and troubleshooting for our B2B clients in a fully remote role.
Technical Support Engineer en Sumsub
Remoto - Multiple locations
Más vacantes en SumsubRequirements
Experience
- Júnior
Skills
- English fluency
- Networking
- Web
- API
- SQL
- Curiosity
- Calmness
- Thoughtfulness
- Customer satisfaction
Languages
- English
- Spanish
Responsibilities
- Provide technical support, configuration, and troubleshooting for Sumsub platform issues for B2B clients
- Perform technical analysis of reported problems and define resolution plans
- Interact daily with engineers to provide action plans or take ownership of escalation cases
- Collaborate with other teams to answer clients' technical questions, acting as liaison between client and internal resources
- Communicate with clients using chat, email, and outbound calls
Technologies
Sumsub platformAPIPostmanBrowser console debuggingSQLNetworkingWeb
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