Technical Support Engineer at Sumsub

Remote - Multiple locations

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Sumsub is a leading full-cycle verification platform that enables scalable compliance. We are looking for a Technical Support Engineer to provide technical support and troubleshooting for our B2B clients in a fully remote role.

Requirements

Experience

  • Júnior

Skills

  • English fluency
  • Networking
  • Web
  • API
  • SQL
  • Curiosity
  • Calmness
  • Thoughtfulness
  • Customer satisfaction

Languages

  • English
  • Spanish

Responsibilities

  • Provide technical support, configuration, and troubleshooting for Sumsub platform issues for B2B clients
  • Perform technical analysis of reported problems and define resolution plans
  • Interact daily with engineers to provide action plans or take ownership of escalation cases
  • Collaborate with other teams to answer clients' technical questions, acting as liaison between client and internal resources
  • Communicate with clients using chat, email, and outbound calls

Technologies

Sumsub platformAPIPostmanBrowser console debuggingSQLNetworkingWeb

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