We are looking for an experienced UX Strategy Consultant as an independent contractor. In this role, you will help translate Brand Experience (BX) vision into actionable strategies that improve customer and partner experiences across our B4B and B2C journeys in the LATAM market. You will work closely with cross-functional teams to define key experience moments, map journeys, and recommend insights that drive measurable impact.
UX Strategy Professional Freelance en RGP
Híbrido - Sao Paulo, Brazil
Más vacantes en RGPRequirements
Experience
- 5+ years in UX strategy, journey mapping, and service blueprinting
- 5+ years in B4B and B2C customer journeys in a corporate context
Skills
- UX strategy
- journey mapping
- service blueprinting
- facilitation
- collaboration
- cross-functional teamwork
- insight synthesis
- data analysis
- clear actionable recommendations
Languages
- English
- Portuguese
- Spanish
Responsibilities
- Translate BX vision into actionable UX strategies
- Define hero journeys (B4B Buying, B2C Servicing, B4B Servicing) and identify key moments
- Lead creation of current-state service blueprints from customer and partner perspectives
- Co-develop future-state experience maps with annotated touchpoints, BX principles, and technical considerations
- Collaborate with research and CX teams to define B4B and B2C personas
- Facilitate workshops and alignment sessions with stakeholders across sales, marketing, product, tech, operations, and design
- Analyze qualitative and quantitative data to uncover pain points and opportunities, providing actionable recommendations
Descubre si tu currículum está listo para esta vacante
Mira cómo nuestra IA puede optimizar tu currículum y aumentar tus chances en este puesto.