Analista de Sucesso do Cliente at Berry Consultoria Empresarial

Berry Consultoria Empresarial is hiring a Customer Success Analyst in Curitiba, PR, for a hybrid, full-time PJ contract. The role involves managing the customer journey, monitoring satisfaction, acting as a liaison between clients and internal teams, identifying risks to prevent project cancellations, and maintaining proactive contact through phone, email, and internal systems. Candidates must have completed high school, possess CRM knowledge, and exhibit a customer success mindset with strong negotiation, empathy, communication, and proactive skills. Preferred experience includes previous multi-channel customer support and teamwork across departments. A positive attitude and focus on problem resolution are essential.