Analista de Suporte a Sistemas | Junior at Solfácil

Remote - Brazil

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The Analista de Suporte a Sistemas | Junior will handle first‑level technical support for internal platforms and integrations, perform SQL data analysis, debug Python services, manage incident tickets, update the knowledge base, and collaborate with business areas to ensure application availability and reliability.

Requisitos

Habilidades

  • SQL
  • Python
  • Docker
  • Kubernetes
  • Grafana
  • Prometheus
  • REST APIs
  • Postman
  • cURL
  • Jira Service Management

Idiomas

  • Portuguese

Responsabilidades

  • Provide first‑level technical support for internal platforms and integrated services
  • Analyze data in SQL to identify inconsistencies and support development fixes
  • Debug Python services in containers
  • Support incident classification and prioritization with Tech team
  • Maintain knowledge base documentation and playbooks
  • Collaborate with business areas to understand impact and provide technical direction

Tecnologias

SQLPythonDockerKubernetesGrafanaPrometheusREST APIsPostmancURLJira Service Management

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