A SendPulse é uma plataforma de automação de marketing que ajuda empresas a atrair mais leads e convertê-los em clientes. O cargo de Assistente de Suporte Bilíngue visa oferecer suporte a clientes nacionais e internacionais, atendendo via chat, e-mail e reuniões, esclarecendo dúvidas sobre produtos e serviços, solucionando problemas técnicos e gerenciando campanhas de SMS, Viber e e-mails.
Assistente de Suporte Bilíngue at SendPulse
Remote - São Paulo, Brasil
More jobs at SendPulseRequisitos
Experiência
- Experience with customer service (desired)
Habilidades
- Night shift availability
- Knowledge of SaaS
- Familiarity with HTML
- Familiarity with email
- Familiarity with SMTP
- Familiarity with chatbots
- Excellent communication skills
- Teamwork
- Time management
- Task prioritization
- Attention to detail
- Proofreading and error identification
Idiomas
- English
- Portuguese
Responsabilidades
- Attend customers in Portuguese and English via online chat, email, and meetings
- Clarify product, service, and procedure questions, ensuring full understanding
- Resolve technical problems, complaints, and queries efficiently and politely
- Moderate SMS, Viber, and email campaigns
- Handle dissatisfaction empathically, seeking quick and effective resolutions
- Collaborate with the team to ensure department efficiency
- Participate in trainings and, when eligible, offer internal training on products, services, and processes
- Strengthen the relationship between client and company
Tecnologias
HTMLemailSMTPchatbotsSMSViberSaaS
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