Client Success Manager (temporary) – We are hiring a Client Success Manager (temporary) to our Client Success team in São Paulo, Brazil. The role is to join the B2B team and will be responsible for managing a key portfolio of our enterprise clients. As an Enterprise Client Success Manager, you will be expected to bring significant business results to Wellhub through upselling, cross-selling and renegotiation within existing accounts. This person will also work in collaboration with different areas of Wellhub to improve and evolve the client's experience. This is a great opportunity to join a growing team in a market that is really gaining momentum on B2B business and we are excited to have a game‑changer candidate to take us to the next level.
YOUR IMPACT:
- Responsible for developing a sales plan for each named client - what products, what expansion opportunities and the WHY Wellhub for the client in these areas, leading the client relationship for a portfolio of large and complex enterprise accounts after the point of sale throughout the client lifecycle.
- Ensure contract renewals, expansions and negotiate contracts on an annual basis.
- Partner with client's HR and decision makers building an approach to connect their C level to other Wellhub execs and or the execs at other clients to broaden and deepen their connection and engagement with Wellhub.
- Provide product feedback (client requirements, product shortcomings, enhancements, etc.) to product management.
- Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work‑life balance.
WHO YOU ARE:
- Solid experience in a client-facing position leading large and complex client relationships, cross-selling and upselling in an existing portfolio.
- Strong leadership skills and ability to collaborate with cross-functional teams, work in a team environment, and solve problems creatively and efficiently.
- Ability to operate independently and leverage lane management as needed.
- Strong attention to detail and extensive ability to manage multiple clients/projects concurrently.
- Able to analyze and improve current job processes/protocols and anticipate/manage change in a quickly moving global business environment.
- Highly proficient in both Portuguese and English.
WHAT WE OFFER YOU:
- Flexible hybrid or full remote work model, home office stipend, monthly flexible work allowance.
- Access to onsite gyms and fitness studios, digital fitness programs, and online wellness resources.
- Health, dental, and life insurance.
- Flexible schedule and paid time off (vacations after 6 months, 3 days off per year + 1 day off for each year of tenure up to 5, extra day off for your birthday).
- 100% paid parental leave and extended maternity leave.
- Culture of trust, flexibility, and integrity with an inclusive environment.
- Opportunities to work with a high‑growth technology company disrupting the health and wellness space.