Customer Success Engineer at Flagsmith

Remote - Europe

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Flagsmith is a profitable, bootstrapped company focused on delivering an open‑source alternative for release management. They are building a 100% remote customer success team, and this role involves driving adoption, retention, and growth by onboarding customers, building relationships, and acting as a customer advocate across internal and external stakeholders.

Requirements

Experience

  • 3+ years experience in a customer-facing role within SaaS
  • Experience with technical products in the engineering space (DevOps)
  • Experience working with a diverse set of clients and various portfolio sizes

Skills

  • Deep empathy for customers to build strong relationships
  • Collaborative approach internally and externally
  • Understanding of DevOps tools and best practices (Docker, Kubernetes, CI/CD)
  • Understanding of modern software engineering principles
  • Understanding of application development across different languages and frameworks
  • Ability to distil technical concepts and make them concise
  • Ability to connect the dots and turn initiatives into repeatable programs
  • Experience working with technical products in the engineering space
  • Experience with enterprise sales motion
  • Experience with open-source space
  • Experience with on-prem tools

Languages

  • English

Responsibilities

  • Develop an expert understanding of Flagsmith’s platform and use cases. Technical experience required.
  • Onboard new customers to ensure quick time to value and strong adoption of Flagsmith within their organisation
  • Build relationships with our customers to drive adoption and use of Flagsmith products to drive retention and growth
  • Act as a customer advocate internally and externally to foster the customer community and improve our product and service offering
  • Partner with internal teams (marketing, product, and engineering) to build out our product and services to deliver a delightful customer experience (e.g. support processes, education/training programs, documentation, in-product support, community building, product enhancements)
  • Partner with Sales to drive renewals and expansion of your portfolio with a mix of on-prem and Saas deployments

Technologies

DockerKubernetesCI/CDDevOpssoftware engineeringapplication development

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