Customer Success Manager, GSI na Anthropic

Híbrido - San Francisco, CA; Seattle, WA; New York City, NY; Washington, DC

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Join Anthropic’s Customer Success team in a high‑impact role driving AI adoption across the Enterprise Customer Success Manager, GSI segment. In this role you will act as a strategic partner and trusted advisor to complex customers spanning Systems Integrators, helping them harness the full potential of Anthropic’s Claude capabilities—API, Claude for Enterprise, and Claude Code. You will develop genuine partnerships, understand customers’ business objectives, and guide them through usage planning, optimization, and expansion. Your insights will directly inform product development and go‑to‑market strategies, positioning you as a key voice in shaping how Anthropic builds and delivers ongoing value.

Salary

USD 200,000 - 265,000

Requirements

Skills

  • 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering
  • Experience working with enterprises in Systems Integrator industries
  • Technical fluency with AI/ML concepts, API integrations, and software implementation patterns
  • Experience driving success across both consumption-based and seat-based business models
  • Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
  • Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes
  • Cross‑functional collaboration with customers and internal teams
  • Passion for AI and interest in responsible development of advanced systems
  • Enthusiastic “roll up your sleeves” mentality

Responsibilities

  • Build trusting, strategic relationships with key customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion
  • Become an expert in Anthropic’s products across API, Claude Code, and Claude for Enterprise, guiding customers to the right solutions
  • Leverage deep knowledge of customers and their industry verticals to proactively drive usage planning and create realized value
  • Monitor usage patterns and identify optimization opportunities, addressing under‑utilization across consumption‑based and seat‑based products
  • Serve as the customer’s thought partner, socializing Anthropic’s product roadmap and engaging Product PMs
  • Document and quantify customer value realized through business outcomes, ROI, and impact metrics
  • Identify potential use cases and lines of business not currently onboarded, partnering with Sales to discover new applications
  • Develop and execute change management strategies to drive end‑user adoption and maximize value, including Train‑the‑Trainer programs and Center of Excellence development
  • Own the customer experience across their lifecycle, managing comprehensive account and success plans, conducting Quarterly Business Reviews, and acting as the primary conduit between the customer and Anthropic
  • Develop scalable engagement strategies and playbooks for the Industry portfolio, balancing high‑touch strategic accounts with efficient coverage models

Technologies

APIClaudeClaude CodeClaude for EnterpriseAI/ML concepts

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