Customer Success Manager, Top Accounts na Anthropic

Híbrido - Boston, MA; San Francisco, CA; New York City, NY; Seattle, WA; Washington, DC

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Anthropic’s Customer Success team seeks a seasoned Enterprise Customer Success Manager to drive AI adoption for large Tech accounts. The role involves building strategic relationships, becoming a product expert across Anthropic’s APIs, Claude Code, and Cowork, owning customer operations, identifying new use cases, executing change‑management strategies, and quantifying ROI. The manager collaborates with Sales/Product to expand Claude across departments and provides guidance to help customers scale usage while ensuring safe, sustainable adoption.

Salary

USD 200,000 - 320,000

Requirements

Skills

  • 8+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, and/or Strategy Consulting
  • Experience working with Fortune 500 companies at the executive level
  • Technical fluency with AI/ML concepts, software development lifecycle (SDLC), and implementation patterns
  • Daily build with AI, automating workflows with agents, skills, and tooling; preferred experience with Claude Code
  • Proven track record of driving measurable outcomes in highly matrixed organizations
  • Cross‑functional collaboration skills

Responsibilities

  • Build trusting, strategic relationships with key customer decision makers in complex, matrixed organizations; understand their business and objectives and identify opportunities for optimization and expansion
  • Become an expert in Anthropic's products across API, Claude Code and Cowork, understanding the technical nuances and best practices for each to guide customers to the right solutions
  • Own the customer operations across their lifecycle, maintaining a structured operational assessment of the account (customer readiness, operational health, strategic alignment, enablement strategy, adoption intelligence) that grounds comprehensive account and success plans and Quarterly Business Reviews
  • Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales/Product to discover new applications for Claude across different departments, teams, and workflows
  • Develop and execute change management strategies to drive end‑user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement
  • Leverage your deep knowledge of the customer to proactively drive consumption planning and the value story behind it, developing credible ROI hypotheses, and quantifying outcomes that build the case for continued and expanded investment
  • Ruthlessly prioritize across the account's many business units and workstreams, building programmatic, repeatable motions

Technologies

Anthropic APIClaude CodeCowork

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