Customer Support Associate (English + Spanish or Portuguese) at Hallow

Remote - Multiple locations

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Hallow, a leading prayer app, is hiring a remote Customer Support Associate to engage with users in English and Spanish or Portuguese via Intercom, gather feedback, and collaborate with product. The role requires at least three years of support experience, strong language skills, and familiarity with Intercom and related tools. The position is a contract role, 20‑40 hours per week, paid hourly, with the possibility of extension. Candidates should be comfortable working flexible shifts and have a reliable internet connection and computer. This opportunity offers a chance to contribute to a mission‑driven startup while working from anywhere in the world.

Requirements

Experience

  • 3+ years in Customer Support

Skills

  • Intercom
  • Stripe
  • Notion
  • Slack
  • Braintree
  • Zoom
  • Google Workspace
  • communication
  • language proficiency
  • stable internet connection
  • computer skills

Languages

  • English
  • Spanish
  • Portuguese

Responsibilities

  • Answer live chat messages and support users through Intercom in English and Spanish or Portuguese
  • Collect and relay customer feedback to the Hallow team
  • Identify potential issues and coordinate with the product team
  • Support other Customer Support projects as needed

Technologies

IntercomStripeNotionSlackBraintreeZoomGoogle Workspace

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