Amazon Web Services (AWS) owns the design, planning, delivery, and operation of all AWS global infrastructure. A100 Row Serviços de Dados BRA seeks a highly motivated and technically proficient Data Center Command Center Technician to provide remote support for non‑core Data Center operations. The role involves remote troubleshooting of DC network and compute infrastructure, triaging and repairing server and network hardware, serving as a 24x7 on‑call first responder, coordinating with remote hands and eye support, and participating in improvement projects while ensuring operational excellence.
Data Center Command Center Technician, Global Field Operations at A100 ROW Servicos De Dados Brasil Ltda.
Remote - Barueri, SP, Brazil
More jobs at A100 ROW Servicos De Dados Brasil Ltda.Requirements
Education
- High school or equivalent diploma
Experience
- 2+ years of computer hardware troubleshooting and repair experience
- 1+ years of computer networking experience
- Experience supervising and collaborating with colocation operators to ensure timely and accurate servicing and preventive maintenance of critical infrastructure
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Skills
- Autonomous, detail-oriented professional
- Excellent written and verbal communication skills
- Strong problem‑solving mindset
- First‑level troubleshooting for facility and rack‑level events
- Build and maintain strong relationships with internal teams and external stakeholders
- Hands‑on technical experience and ability to execute directed work
- Understanding of support concepts such as ticketing systems, root cause analysis, and task prioritization
- Remote troubleshooting and triaging of DC network and compute infrastructure
- 24x7 on‑call and first responder for critical issues
Languages
- Portuguese
Responsibilities
- Remote troubleshooting of non‑core DC network and compute infrastructure
- Remote triaging and repairing server and network hardware in coordination with on‑ground hands and eye support
- 24x7 on‑call and first responder for critical issues
- Coordinate with remote hands & eyes for resolving DC facilities and IT infrastructure issues
- Participate in small‑size improvement projects
- Build relationships with remote facilities to ensure swift response times to events
- Assist senior techs in quality check of the new site and edge network scaling projects
- Guide vendor resources on AWS DC standards, policies and guidelines providing remote hands and eye support
Technologies
AWS
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