SpaceXAI’s Hospitality team delivers food and beverage services to employees, customers, and visitors in Memphis, TN. The Hospitality Supervisor leads the operations of one or more outlets, ensuring high quality service, food safety, and staff performance. Responsibilities include standard setting, staff management, event coordination, training, financial oversight, and vendor communication. The role requires extensive food service and leadership experience, certifications in food management and TABC, and advanced computer and communication skills.
Hospitality Supervisor na xAI
Presencial - Memphis, Tennessee
Ver mais vagas na xAIRequirements
Skills
- High school diploma or equivalency certificate
- 6+ years of food service industry experience with 2+ years of leadership experience
- Ability to carry large, heavy items unassisted (up to 25lbs)
- Must have the ability to stand for long periods – up to 8-12 hours a day
- Able to perform frequent bending, stooping, and lifting of objects throughout the shift
- Must be able to work all shifts and available for overtime, weekends and holiday(s) as needed
- Must participate in internal leadership and development training
- Adaptability, problem‑solving skills, and extreme attention to detail
- Team player with the ability to collaborate effectively, including training of incoming team members
- Ability to work gracefully under pressure
- Must have or obtain Food Manager Certification and TABC certification (training provided internally as needed)
- 5+ years of leadership experience within the food service industry
- Experience opening new operations and/or creating operations procedures from the ground up
- Experience managing a team in fine dining, upscale, casual and quick service restaurants
- Excellent interpersonal, oral and written communication skills
- Excellent time management skills
- Excellent understanding of food safety and sanitation practices
- Excellent knowledge of food service systems, ordering and inventory
- Advanced computer skills including Microsoft Office
- Advanced knowledge with allergen identification and dietary restrictions
- Advanced knowledge of beverage service including beer, wine and spirits
- Showcases high level of professionalism
- Experience in a corporate environment
- Proficient knowledge of HR best practices
- Experience leading groups in large team settings of 10 or more staff members
Responsibilities
- Set and enforce standards for hospitality operations and guest interactions
- Support conceptualization and implementation of new services, offerings, and training programs
- Oversee day‑to‑day operations through one or more food service outlets/catering locations
- Manage direct reports, including hiring, performance evaluations, development opportunities, 1:1 meetings, responsibility assignment, communication facilitation, and feedback documentation
- Assist with organizing and coordinating events, including large onsite/offsite gatherings and catering requests
- Enforce food safety practices and maintain clean, safe workstations
- Coordinate and enhance team time management
- Train staff on customer service expectations, menu knowledge, allergen, and nutritional awareness; create and maintain in‑person and online training materials
- Manage and monitor product quality, consistency, service, menu accuracy, and inventory levels; address issues as needed
- Monitor financial activities, support scheduling, sales data collection/reporting, and other administrative tasks
- Communicate with vendors for orders, deliveries, and product quality issues
Technologies
Microsoft Office
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