Anthropic is working on frontier AI systems that handle sensitive information at enormous scale. The Incident Response Manager - Privacy will own and evolve incident management within the privacy team, focusing on detection, response, and learning from privacy incidents involving personal data subject to GDPR, CCPA, HIPAA and similar laws. The role drives post-incident accountability, trend analysis, cross-functional initiatives, and continuous improvement of privacy incident response processes.
Incident Response Manager - Privacy na Anthropic
Híbrido - San Francisco, CA, USA; New York City, NY, USA
Ver mais vagas na AnthropicSalary
USD 290,000 - 365,000
Requirements
Skills
- Led or built incident response programs at a technology company, ideally in a high-growth or security-intensive environment
- Demonstrated track record of turning incident data into organizational improvements
- Comfortable with on-call responsibilities and leading incident response during high-severity privacy events, including off-hours
- Experience building and scaling operational processes from the ground up
- Excellent ability to drive accountability and follow-through across multiple teams without direct authority
- Strong analytical skills and experience with incident trend analysis, metrics reporting, and data-driven prioritization
- Highly organized with a knack for bringing structure to ambiguous, fast-moving situations
- Excellent communication skills, especially under pressure and when coordinating across technical and non-technical stakeholders, including executive leadership
- Thrives in fast-paced environments where priorities shift and you’re often working with incomplete information
- 7+ years of experience in technical program management, incident management, or security/privacy operations, with significant time in an incident response context
- Familiarity with privacy regulation and breach-notification obligations (GDPR, CCPA, HIPAA or similar) and comfortable working with legal counsel under privilege, or a legal background
Responsibilities
- Own the end-to-end privacy incident management program: detection workflows, response processes, escalation paths, communication standards, and remediation tracking
- Serve as incident commander for privacy incidents, driving clear coordination across executive, engineering, security, legal, and other appropriate stakeholders
- Establish and run incident commander rotations within privacy, ensuring clear ownership and effective coordination during incidents of varying severity
- Drive post-incident accountability by defining how action items are captured, assigned, tracked, and completed across teams, ensuring follow-through on both tactical fixes and strategic improvements
- Gather, analyze, and report on incident trends and patterns to surface systemic risks, recurring root causes, and areas where the organization is most vulnerable
- Translate trend analysis into actionable cross-functional initiatives: partner with engineering, infrastructure, security, and product teams to prioritize and implement broad fixes and preventive improvements that address root causes rather than symptoms
- Lead incident review forums (post-mortems, retrospectives) and ensure learnings are captured, socialized, and acted upon across the organization
- Partner with Privacy Legal on breach and notifiability assessments against regulatory timelines, coordinate customer and regulator communications when required, and keep privileged and non-privileged records appropriately separated
- Develop and maintain privacy incident response documentation, playbooks, runbooks, and training materials; keep them current as our products, data flows and obligations evolve
- Partner with detection engineering to improve alert fidelity, reduce noise, and shorten time-to-detection for privacy events
- Define, develop, and track incident management KPIs and report regularly to leadership
- Support broad cross-functional training and initiatives to uplevel privacy awareness across the company (e.g. Tabletop exercises, training, talks)
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