Today, we are currently recruiting an IT Service Desk agent.
Your responsibilities
Your daily tasks
- Implementing, maintaining and troubleshooting computer systems
- Receiving the requests, creating the tickets and addressing users requests via the ticketing system
- Carrying out inventories
- Providing equipment to users
- Researching solutions
- Following up with external customers
- Responding to requests in case of operational or technical incidents
- Participating in different IT projects (system, network or applications)
- Writing technical procedures
Your other missions
- Participating in inclusion initiatives (e.g. Hidden Disabilities Sunflower project, for people with invisible disabilities).
- Participating in the integration of new employees
- Participating in waste sorting and energy saving through responsible behavior
The required profile
Studies / training Full cycle of higher education studies or equivalent (bac+2)
Experience Successful experience of a minimum of two years
Skills and knowledge required IT Tools Mandatory: Microsoft Office suite
Languages Mandatory: French: fluent spoken and written (C1 minimum) English: operational level in the business (B2 minimum)
Know-how and interpersonal skills specific to the job
- Priority management
- Excellent organizational skills
- Analytical skills
- Good interpersonal skills
- Teamwork and collaboration
Other
- Valid driving license B
Important note on working hours - please apply with full knowledge of the facts
Please note that this position is organized on a shift basis.
Our offer
- A compensation based on a salary scale, plus fringe benefits
- A chance to work for an internationally-known and fast-growing Luxembourgish company
- A professional opportunity in the field of aviation, a high-tech sector.
Note regarding the recruitment process
- The whole application process is managed by Skeeled.
- Our recruitment team will contact you in case your profile matches to our needs.