The Network Engineer is responsible for architecting, designing and managing all facets of Network Administration, Telephone Systems, and Video Administration for Ryan. Role will design and provide day to day support within the Network and Telecommunications department focusing on network switches, routers, load balancers, firewalls, cabling, wireless solutions, IDS devices and external connectivity. The Network Engineer demonstrates superb technical competency and time management skills to deliver mission critical infrastructure and ensure the highest levels of availability, performance, and security.
Network Engineer, IT Infrastructure at Ryan
Braga, Braga, Portugal
Requirements
Education
- Bachelor’s degree in a relevant technology field
- or equivalent education and experience
Experience
- More than 5 years of Networking Engineering experience in medium to large multi-location company managing networks and telephony
- More than 10 years of technical support experience in medium to large multi-location company
Skills
- Network administration
- Telephone systems
- Video administration
- Network switches
- Routers
- Load balancers
- Firewalls
- Cabling
- Wireless solutions
- IDS devices
- External connectivity
- DHCP
- DNS
- Subnets
- Routing protocols
- Switching
- Policy NAT
- Spanning tree
- VoIP
- QoS
- VLANs
- LAN/WAN
- MPLS
- WAN optimization
- Network management tools
- Troubleshooting tools
- Unified communication tools
- Incident management
- Change management
Certifications
- CCNA
- CCNP
- CCIE
Responsibilities
- Create a positive team member experience.
- Act as a technical reference for staff on existing and upcoming technologies.
- Manage and deliver multiple projects with excellent time management and leadership skills.
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
- Cross-trains other members of the Information Technology department.
- Provide 2nd and 3rd level support.
- Support and assist the Service Desk team as needed.
- Performs on-call duties on a rotational basis.
- Architects, develops, and maintains Ryan's network infrastructure inventory and roadmap, including detailed schedules and designs.
- Establishes and maintains technology support competencies to support system, network, and telephone administration technologies and responsibilities, including performance metrics identification and adherence.
- Develops and manages Ryan infrastructure platforms as highly available, high-performing business systems.
- Identifies and assists with enterprise Data Security planning and achievement, including Disaster recovery planning and testing.
- Adopts appropriate elements of ITIL standards for maturity in Service Management processes, particularly Incident, Problem, Change, and Configuration Management.
- Manages the implementation and support of the Firm's technology strategies and initiatives.
- Measures and improves key performance indicators of IT Infrastructure technologies, capacities, project completion, and problem resolution.
- Maintains appropriate technologies and documentation related to SAS70, PCI, and other compliance initiatives.
Technologies
Network switchesRoutersLoad balancersFirewallsCablingWireless solutionsIDS devicesExternal connectivityTelephone systemsVideo administrationDHCPDNSSubnetsRouting protocolsSwitchingPolicy NATSpanning treeVoIPQoSVLANsLAN/WAN technologiesMPLSWAN optimizationNetwork management toolsTroubleshooting toolsUnified communication tools
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