Partner Success Lead na Anthropic

Presencial - San Francisco, CA; New York City, NY; Seattle, WA

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The Partner Success Lead at Anthropic owns the end‑to‑end outcomes of partner‑led customer engagements across North America. The role involves managing a book of concurrent engagements, driving delivery quality, unblocking issues, building strategic partner relationships, and turning successful practices into scalable methodology. It requires strong customer success experience, presentation skills, and technical fluency to ensure partners deliver Claude effectively and customers achieve growth.

Requirements

Skills

  • Experience owning a high-volume book of concurrent customer engagements, projects, or accounts (roughly 10 to 30 at a time)
  • Ability to build structure, clarity, and programmatic motions out of in-flight work
  • Track record of metrics tied to completed work and customer behavior (on-time delivery, adoption, retention, consumption, expansion)
  • Strong judgment on delivery quality and risk assessment
  • Escalation and unblocking skills across a matrix of partners, customers, and internal teams
  • Excellent speaking and presenting abilities to partner executives, delivery practitioners, customers, and internal leadership
  • Deep understanding of customer success in a usage-based business and ability to read consumption trends
  • Technical fluency sufficient for credible delivery reviews

Responsibilities

  • Own every customer engagement in the book from partner match to completed outcome
  • Run weekly delivery reviews and bring at-risk engagements to executive reviews with diagnosis and action plans
  • Unblock issues by coordinating with partner capacity, scope creep, product questions, and internal teams
  • Track delivery quality, consumption, and engagement health metrics
  • Build senior relationships with partner practice and delivery leadership to secure support and resources
  • Develop and disseminate reusable best practices, playbooks, and methodology for partner success
  • Conduct quarterly practice reviews with partner leads on goals, adoption, and positioning
  • Present partner executive briefings and internal reviews to maintain executive-level trust
  • Steward partner funding requests and co-investment decisions
  • Maintain clean handoffs across Partner Sales, Delivery program, and Customer Success

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