Partner Technical Account Engineer at VTEX

São Paulo, Brazil

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VTEX, a global leader in digital commerce technology, seeks a Partner Technical Account Engineer to serve as the primary technical point of contact for its most strategic partners, guiding technical strategy, governance, and integration excellence.

Requirements

Skills

  • Bachelor's degree in Engineering, Computer Science or related fields
  • Proven knowledge and experience with the VTEX platform, especially regarding Payment Provider Protocol and Marketplace integrations
  • Expertise in GraphQL and RESTful APIs, with proficient knowledge of architecting complex integrations between commerce platforms and third‑party systems
  • Strong argumentative communication skills and ability to articulate viewpoints based on data
  • Advanced English and Portuguese language proficiency; Spanish considered a plus
  • Proactive attitude, eagerness to learn, adapt to challenges, and drive results

Responsibilities

  • Serve as the lead technical authority for key partners, providing expert guidance on platform architecture, best practices and scalability
  • Oversee the technical health of partner projects, identifying potential risks and ensuring alignment with VTEX’s performance standards and security protocols
  • Conduct workshops and technical training sessions to ensure partner developers are proficient in VTEX foundations and capabilities
  • Act as the final escalation point for complex technical hurdles, working closely with the Partner Manager, the internal Product and CX team to resolve platform‑specific challenges
  • Stay ahead of commerce trends to help partners innovate and expand their service offerings
  • Own the payment connectors homologation process by managing the assessment and prioritization of incoming requests, leading process optimization initiatives to enhance operational efficiency and improve time‑to‑market

Technologies

VTEX platformGraphQLRESTful APIsPayment Provider ProtocolMarketplace integrations

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