Reseller Operations Manager, Japan & Korea na Anthropic

Híbrido - Tokyo, Japan

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Anthropic is expanding its reseller program in Japan and Korea. As the Reseller Operations Manager for Japan and Korea, you will own how resellers in both countries get onboarded, transact, get paid, and get supported across hyperscaler and direct resale motions, ensuring smooth operations and reporting while adapting global playbooks to the local market.

Requirements

Skills

  • Several years in channel, reseller, distribution, or partner operations at a technology company, ideally touching both a cloud-marketplace motion and a direct or contract-based resale motion
  • Working proficiency in Japanese, Korean, and English
  • Practical knowledge of at least one major cloud marketplace's reseller program (authorizations, private offers, deal registration)
  • Hands‑on experience with quote‑to‑order, order management, or partner billing, and coordination with Finance, Deal Desk, and Legal
  • Track record of turning a manual process into documented workflow, service levels, and reporting, including managing vendors or contractors
  • Hands‑on Salesforce experience (reporting, data maintenance)
  • Comfort being the only operations person in the region while working with a team many time zones away
  • Bachelor’s degree or equivalent combination of education, training, and/or experience

Responsibilities

  • Own reseller onboarding for Japan and Korea end to end: application intake, screening coordination, agreement execution, marketplace authorization, entitlement setup, activation, and keep the partner record in Salesforce decision‑grade
  • Run hyperscaler (3P) reseller operations: deal‑registration intake and validation within SLA, marketplace authorizations and private‑offer processing, end‑customer reporting on every reseller transaction
  • Run direct (1P) reseller operations: partner quotes and order forms, order booking and provisioning, commit tracking and true‑ups with Deal Desk, RevOps, and Accounting, and work with Finance and Tax on local invoicing, currency, and consumption‑tax handling
  • Run the regional side of reseller incentives: eligibility, validation of quarterly payouts, partner disputes, in partnership with global incentive operations team and Finance
  • Stand up first‑line operational support for resellers in Japanese and Korean during local business hours, inside the global partner support queue, and localize onboarding, deal‑registration, and ordering content
  • Manage any outsourced or contracted operations capacity used in region and coordinate with Enablement on logistics of local‑language certification and training
  • Own reseller reporting for Japan and Korea: registration volume and cycle time, activation, attach, and attributed revenue by partner and by motion, and use it to tell the regional teams and the global program what to fix next
  • Adopt the global Partner Operations playbooks where they fit, write the in‑region variants where they don't, and represent Japan and Korea requirements in partner systems and automation work

Technologies

SalesforceAWS BedrockGoogle Cloud Vertex AIMicrosoft FoundryClaude

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