At AirHelp, we’re on a mission to make air travel fair for all. As the world’s largest flight compensation company, we’ve helped millions of passengers understand their rights and claim what they’re owed after disrupted flights. Operating across more countries and handling more flight situations than anyone else, we lead the industry with our legal expertise, global reach, and deep commitment to passenger rights. We’re looking for a Senior Product Designer to lead the design strategy for our acquisition efforts - with a sharp focus on optimizing our website and driving conversions across key funnels. This role is critical to AirHelp’s next stage of growth, where every interaction counts and every design decision has measurable impact. You’ll own how millions of users first experience our brand – from the homepage to the moment they take action. By collaborating closely with marketing, product, and engineering, you'll create user journeys that convert seamlessly across our claiming funnels, sales paths, and app downloads. This is a role for a builder. You’ll shape the digital face of AirHelp, using research, analytics, and experimentation to lead design work that performs at scale and moves metrics that matter. It's a hybrid job opportunity based in Kraków, Gdańsk, Warsaw, or Berlin.
Senior Product Designer at AirHelp
Hybrid - Berlin, Germany
Salary
EUR 60,000 - 95,000/year
Requirements
Experience
- Several years of experience in designing and optimizing websites that function as core acquisition channels.
- A track record of improving conversion funnels across web and mobile experiences.
- Experience in fast-paced, cross-functional environments with marketing and product collaboration.
- Experience in mentoring and supporting designers focused on acquisition.
Skills
- Analytical skills with Google Analytics and A/B testing platforms.
- Proficiency in Figma and familiarity with web analytics and optimization tools.
- Clear communication skills and collaborative mindset.
- Mentoring ability.
- Experience in cross-functional teams.
Languages
- English
Responsibilities
- Lead end-to-end design for acquisition-focused initiatives, with a primary emphasis on website experiences that drive conversions into claiming funnels, sales funnels, and app downloads.
- Define and evolve the design strategy for conversion pathways - leveraging user insights, behavioral data, and A/B testing to shape vision and execution.
- Mentor and support designers focused on acquisition, contributing to a culture of rapid iteration and data-informed design.
- Optimize user flows across web and mobile, ensuring high-performing CTAs, landing pages, and sign-up journeys that minimize friction and maximize conversion.
- Translate data into design action, using analytics and user feedback to continually improve website performance.
- Communicate clearly across teams and leadership, aligning on priorities through clear rationale and measurable results.
- Champion tools and workflows that accelerate high-quality design output across acquisition channels.
- Own performance metrics such as website click-through rates, funnel entry rates, and app download initiations.
Technologies
Google AnalyticsA/B testing platformsFigmaWeb analytics tools
See if your resume is ready for this job
See how our AI can optimize your resume and improve your chances for this role.