Strategy & Operations Lead for FDE na Anthropic

Híbrido - San Francisco, CA, USA

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Anthropic is hiring a Strategy & Operations Lead for Forward Deployed Engineering (FDE), a role focused on building the strategic and operational foundations for a rapidly growing team that delivers production AI systems to strategic customers. The Lead will own the annual and quarterly planning, demand and capacity modeling, business review process, reporting infrastructure, commercial model, partner scaling strategy, and organizational design. Working closely with finance, legal, revenue operations, partnerships, and applied AI, the incumbent will translate business needs into data‑driven plans, automate reporting with Claude, and influence senior leaders without direct authority. This full‑time hybrid position offers competitive pay, equity donation matching, generous leave, flexible hours, and a collaborative San Francisco office.

Salary

USD 270,000 - 310,000

Requirements

Skills

  • Experience in strategy and operations, business operations, strategic finance or consulting
  • Direct work with a professional services, implementation, solutions engineering or forward deployed team
  • Understanding of services business profitability: utilization, staffing mix, rates, backlog, margin, and connection to customer outcomes
  • Ability to build capacity or staffing models from scratch, explain assumptions, and pull data with SQL
  • Experience running planning cycles and business reviews for senior leaders, writing materials
  • Skill in transforming unclear questions into actionable recommendations, decisions and processes adopted by other teams
  • Ability to earn trust of senior technical and commercial leaders and influence without direct authority
  • Comfort working fast with imperfect data and simple processes that improve over time
  • Use of AI tools in own work
  • Alignment with Anthropic's mission to build safe and beneficial AI

Responsibilities

  • Own the plan: build FDE's annual and quarterly plan for headcount, hiring by region and role, capacity, utilization, and engagement mix
  • Model demand and capacity, providing scenarios for hiring and prioritization decisions
  • Lead monthly and quarterly business reviews, set KPIs, own scorecard, and produce materials for GTM and company leadership
  • Build reporting infrastructure with Revenue Operations and Data Science, automating data capture for engagement, staffing and outcomes
  • Shape the commercial model by partnering with Finance, Deal Desk, and Legal on pricing, packaging, discounting, contracting, and portfolio economics
  • Scale work through partners, defining partner engagement, capacity needs, and quality and cost measurement
  • Design the organization, collaborating with FDE leadership and People on new roles, manager spans, and headcount allocation
  • Lead cross‑functional projects spanning Sales, Applied AI, Customer Success, Product and Research, driving decisions and processes
  • Automate tasks with Claude Code and agents to build and run models, dashboards, and workflows

Technologies

ClaudeClaude CodeSalesforceProfessional services automation (PSA) toolsSQLLLM applications (agents, evals, MCP)

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