Supervisor, Site Operations at xAI

On-site - Memphis, TN, United States

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As the Site Operations Supervisor at xAI Memphis, you will oversee the health and performance of our server and network infrastructure across data centers and global points of presence. You will lead a team of technicians, ensuring optimal operations and continuous improvement in our two most critical metrics: mean time to detect (MTTD) and mean time to repair (MTTR). Your role encompasses hands‑on technical leadership, process optimization, and cross‑functional collaboration to maintain and enhance our data center operations.

Requirements

Skills

  • High school diploma or equivalency certificate
  • 3+ years of experience working with server, storage, compute, and network hardware
  • 3+ years of experience troubleshooting and repairing servers and networking infrastructure
  • Proven leadership experience in a data center or technical operations environment
  • Position is subject to pre-employment and annual post-employment background checks
  • Ability to lift up to 35 lbs. unassisted
  • Comfortable working at elevated heights (up to 50 feet) with appropriate safety gear
  • Comfortable working in an environment requiring exposure to noise
  • Available to work evenings and weekends, as the schedule varies depending on site operational needs; flexibility is required

Responsibilities

  • Lead and mentor a team of data center technicians, fostering a culture of excellence and continuous improvement
  • Oversee the installation, maintenance, and troubleshooting of server and network infrastructure
  • Manage and optimize data center operations, including power supply cabling, fiber/optics labeling, and hardware decommissioning
  • Develop and enforce standard operating procedures (SOPs) and ensure adherence to safety protocols
  • Coordinate with engineering and provisioning teams to ensure seamless hardware intake and repair processes
  • Utilize internal applications for inventory and asset management, ensuring accurate tracking and reporting
  • Manage data center operations tickets via Jira, ensuring timely resolution and documentation
  • Collaborate with cross-functional teams to design and implement network layouts and solutions
  • Lead initiatives to improve operational efficiency and reduce downtime
  • Provide on-call support and respond to critical events as needed

Technologies

LinuxPythonBashJira

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