Technical Account Manager at Nubank

Hybrid - Brazil, Sao Paulo

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Nubank is a leading digital banking platform operating in Brazil, Mexico, and Colombia. This Technical Account Manager role focuses on providing post‑integration technical support and optimization to merchant clients, collaborating closely with account managers and cross‑functional teams to drive feature adoption, resolve technical issues, and help achieve business objectives.

Requirements

Education

  • Bachelor's degree
  • Engineering degree
  • Computer Science degree

Experience

  • Experience in a customer‑facing technical role such as Technical Account Management, Sales Engineering, or Solutions Architecture.
  • Previous experience in API integration projects and/or providing technical consultancy on integration with REST APIs.
  • Proven ability to manage technical projects and complex cross‑functional initiatives.
  • Strong organizational and planning skills with the ability to manage several activities simultaneously.

Skills

  • Customer‑facing technical support
  • API integration
  • REST API
  • Technical project management
  • Cross‑functional collaboration
  • Communication
  • Organizational and planning skills

Languages

  • English

Responsibilities

  • Provide continuous post‑integration support and act as technical partner to the client.
  • Drive new feature development alongside merchants (e.g., enable payment conditions).
  • Ensure timely technical support for general subjects and crashes.
  • Proactively identify technical inconsistencies/instabilities.
  • Manage technical inquiries for assigned merchants (API issues, order/refund status, performance and conversion issues, general technical matters).
  • Interface with Engineering Operations for complex escalations.
  • Notify merchants about pre‑scheduled maintenance.
  • Provide technical support on investigation regarding API performance.
  • Offer technical support on UX upgrade and new features implementation.
  • Help achieve goals set in JBPs and OKRs.

Technologies

REST APIsGrafanaElasticsearchDatabricksBigQuery

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