Product Support Engineer, Expert Hub na VTEX

Presencial - São Paulo, Brazil

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Expert Hub is the squad responsible for developing and automating the tools that scale VTEX's Product Support team. Here, the focus is not just on solving problems — it's on building the systems that make support evolve intelligently and continuously. As a Product Support Engineer at Expert Hub, you will build the AI agents, infrastructure, and systems that expand the capacity of the Product Support team, focusing on reducing manual effort and increasing problem resolution speed at scale. The goal is to develop end-to-end solutions: tool frontends, service backends, MCP servers, AI agent integrations, CI/CD pipelines, and the infrastructure that sustains everything on AWS. You will be at the forefront of applying artificial intelligence to real operations, building solutions that directly impact VTEX customers' experience and the efficiency of the entire support team.

Requirements

Skills

  • Build and operate infrastructure on AWS (infrastructure as code, provisioning, deployment, and operation of production services)
  • Develop in TypeScript or a related language on a daily basis, with a solid software engineering foundation
  • Experience applying Artificial Intelligence in real contexts, working with LLMs, building AI agents, and familiar with patterns such as RAG
  • Experience or strong interest in MCP (Model Context Protocol) servers to connect agents to tools, data, and services
  • Familiar with the API ecosystem – able to consume, debug, and integrate services using tools like Postman, Insomnia, or similar
  • Hold a degree in Exact or Applied Sciences (Engineering, Computer Science, or related fields)
  • Fluent in Portuguese and proficient in English
  • Analytical and systemic thinking, looking for root causes and designing solutions that scale
  • Strong communication skills, able to translate technical complexity into accessible language for different audiences

Responsibilities

  • Build AI agents, infrastructure, and systems that expand the capacity of the Product Support team
  • Develop end-to-end solutions: tool frontends, service backends, MCP servers, AI agent integrations, CI/CD pipelines, and infrastructure on AWS
  • Apply artificial intelligence to real operations, building solutions that directly impact VTEX customers' experience and support team efficiency
  • Translate recurring operational patterns into structured insights for Product and Engineering teams, influencing platform evolution

Technologies

AWSTypeScriptLLMsRAGMCPPostmanInsomniaCI/CD pipelines

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