Expert Hub is the squad responsible for developing and automating the tools that scale VTEX's Product Support team. As a Product Support Engineer at Expert Hub, you will build the AI agents, infrastructure, and systems that expand the capacity of the Product Support team, with a focus on reducing manual effort and increasing problem resolution speed at scale. You will also develop end-to-end solutions—tool frontends, service backends, MCP servers, AI agent integrations, CI/CD pipelines—and sustain the infrastructure on AWS, while translating operational patterns into insights that influence product evolution.
Product Support Engineer, Expert Hub at VTEX
On-site - São Paulo, Brazil
More jobs at VTEXRequirements
Skills
- Build and operate infrastructure on AWS: infrastructure as code, provisioning, deployment, and operation of production services.
- Develop in TypeScript or a related language on a daily basis, with a solid software engineering foundation.
- Apply Artificial Intelligence in real contexts: work with LLMs, build AI agents, and be familiar with patterns such as RAG.
- Experience or strong interest in MCP (Model Context Protocol) servers to connect agents to tools, data, and services.
- Familiar with the API ecosystem — consume, debug, and integrate services using tools like Postman, Insomnia, or similar.
- Hold a degree in Exact or Applied Sciences (Engineering, Computer Science, or related fields).
- Be fluent in Portuguese and proficient in English.
- Think analytically and systemically.
- Communicate clearly and translate technical complexity into accessible language for different audiences.
Responsibilities
- Build AI agents, infrastructure, and systems to expand the capacity of the Product Support team, focusing on reducing manual effort and increasing problem resolution speed at scale.
- Develop end-to-end solutions including tool frontends, service backends, MCP servers, AI agent integrations, CI/CD pipelines, and the infrastructure that sustains everything on AWS.
- Apply artificial intelligence to real operations and build solutions that directly impact VTEX customers' experience and the efficiency of the entire support team.
- Translate recurring operational patterns into structured insights for Product and Engineering teams, influencing platform evolution.
- Collaborate with the Product Support squad to deliver high-quality tooling and intelligence.
Technologies
AWSTypeScriptLLMsRAGMCPPostmanInsomniaCI/CD pipelines
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