Analista Júnior de Processos at Shopee

Hybrid - São Paulo, SP

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A Shô, parte da Shopee, está à procura de um Analista Júnior de Processos para aprimorar a experiência do cliente no Customer Service. O profissional será responsável por mapear processos, documentar fluxos, criar e manter SOPs e materiais de suporte, além de monitorar KPIs de CS. O cargo oferece um ambiente de trabalho híbrido, com ênfase em colaboração e inovação, e benefícios que incluem assistência médica, plano de ginástica, alimentação flexível e bônus anual baseado em desempenho.

Requisitos

Educação

  • Bachelor's degree in Administration, Engineering, or related fields

Habilidades

  • Process mapping
  • Document management
  • Microsoft Office
  • Google Suite
  • Communication
  • Data analysis
  • Cross‑functional collaboration

Idiomas

  • Portuguese
  • English

Responsabilidades

  • Map the service flow to identify pain points, opportunities and insights
  • Create and maintain documents used by service teams (flowcharts, SOPs, FAQs, macros) in collaboration with the knowledge base team
  • Conduct ad‑hoc deep dives to monitor specific events or on‑demand requests from other areas
  • Establish connections with other teams to understand and support their specific needs
  • Generate action plan recommendations and track their implementation
  • Monitor CS KPIs to analyze cause and effect related to the work performed

Tecnologias

Microsoft OfficeGoogle SuiteFlowcharting tools

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