Anthropic is building data center campuses globally and seeks an Incident Management Lead for Data Center Security to develop a global crisis and incident management program. The role involves defining incident severity framework, securing partner buy‑in, creating playbooks, measuring metrics, managing major incidents, and establishing a 24/7 coverage model with vendors.
Incident Management Lead, Data Center Security na Anthropic
Remoto - Remote-Friendly (Travel-Required), San Francisco, CA, Seattle, WA, New York City, NY
Ver mais vagas na AnthropicRequirements
Skills
- Built or substantially rebuilt an incident management or crisis management program with a definitions and severity model at its core
- Brought partners you do not control (operators, vendors, internal teams) into agreeing on definitions and procedures
- Driven adoption of the framework across sites and vendors
- Experience defining incident metrics and building dashboards and reporting
- Experience leading major incident command and post-incident reviews
Responsibilities
- Build and own the global crisis and incident management program for data center physical security
- Define incident definitions and severity framework with partners
- Secure cross‑functional partner buy‑in and governance
- Create playbooks, training, and exercises to ensure readiness
- Define incident metrics, build dashboards, and own executive reporting cadence
- Ensure vendor and managed‑service consistency to a single standard
- Manage major incident coordination across sites, vendors, and internal teams
- Run post‑incident reviews and drive continuous improvement
- Design and operate a 24/7 coverage model through GSOC‑type services and vendors
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