Safety Trainer - Monetization at xAI

Bastrop, TX

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xAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. The company maintains a small, highly motivated team focused on engineering excellence, operating with a flat organizational structure where employees are expected to be hands‑on and contribute directly to the mission. This Safety Trainer role in the Monetization department based in Bastrop, TX is responsible for designing and delivering training programs, onboarding new hires, developing instructional content, and measuring training effectiveness.

Requirements

Skills

  • Bachelor’s degree in Education, Instructional Design, or related field (or equivalent practical experience)
  • Experience: Most roles require 3–5+ years in technical training or enablement within a corporate or financial setting
  • Expertise in designing and scaling agent training programs, including content development
  • Adult Learning Principles: Proficiency in instructional design models (e.g., ADDIE) and tailoring content for professional learners
  • Technical Proficiency: Experience with Learning Management Systems (LMS), CRM tools, and content authoring software like Articulate 360 or Adobe Captivate. Strong data analytics skills to determine learning requirements
  • Excellent project and program management capabilities with a track record of cross‑functional collaboration
  • Experience leveraging AI tools and technologies to enhance training management and operational efficiency
  • Track record of building cross‑functional safety training programs in partnership with Customer Support, Ads & Payments stakeholders, using role‑plays and metrics to close skill gaps and strengthen platform trust/safety
  • Demonstrated ability to collect, analyze, and visualize complex data to inform strategic decisions
  • Proficiency with BI and dashboard tools (e.g., SQL, Dremel, Looker/Data Studio, Tableau) to craft data‑driven narratives
  • Familiarity with AI‑powered analytics and automation platforms for quality improvement and operational optimization
  • Ability to own the end‑to‑end maintenance of internal and external knowledge bases, including creating new articles, updating existing content, archiving outdated information, and optimizing structure for better searchability and user experience
  • Certified Professional in Talent Development (CPTD), Training Industry Certified Professional in Training Management (CPTM) or similar certification
  • Must comply with U.S. ITAR requirements: U.S. citizen or national, lawful permanent resident, refugee, asylee, or eligible for required authorizations

Responsibilities

  • Training Design & Delivery: Create and facilitate high‑impact learning experiences—including live virtual sessions, in‑person workshops, and asynchronous e‑learning—focused on Ads, payment systems, fintech products
  • Onboarding & Enablement: Lead the end‑to‑end onboarding for new hires (including Customer service agents, Ad Operations & Payments) equipping them with the technical and soft skills needed for Ads, Payments & fintech landscape
  • Content Development: Design and maintain updated instructional materials, such as user manuals, job aids, and knowledge base content
  • Performance Metrics: Assess training effectiveness using data‑driven metrics, such as adoption rates and assessment scores, to identify skill gaps and refine programs

Technologies

Learning Management System (LMS)CRMArticulate 360Adobe CaptivateAI tools and technologiesBISQLDremelLookerData StudioTableau

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