Technical Solutions Specialist- FTC at xAI

On-site - Dublin, IE

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The Ad Technical Solutions team is the primary technical support contact for xAI’s advertisers and the global sales organisation. We deliver high-quality technical expertise to help advertisers succeed with X Ads and Analytics, while providing critical operational support to the X Ads Engineering teams and our Sales teams.

Requirements

Skills

  • Bachelor’s degree (BS/BA) or equivalent experience
  • 4+ years of relevant experience in technical support, solutions engineering, ad operations, or a similar client-facing technical role
  • Strong analytical skills with proven proficiency in Excel, SQL, Terminal, and BigQuery (or similar)
  • Experience using online advertising tracking tools (Google Tag Manager, Google Campaign Manager, Adobe Analytics, Tealium) and website pixel and /conversion tracking
  • Previous experience in the advertising technology (AdTech) or social media ecosystem
  • Experience working directly with Engineering, Sales and Product teams on digital advertising products
  • Demonstrated ability to manage multiple high-priority projects and stakeholders simultaneously in a dynamic environment
  • Excellent written and verbal communication skills, you can translate complex technical concepts for both technical and non-technical audiences
  • Ability to work 5 days per week from our Dublin office

Responsibilities

  • Deliver prompt, clear, and high-quality technical support to advertisers and internal sales stakeholders via our internal systems
  • Troubleshoot complex ad setup, tracking, and performance issues across the full suite of X Ads products
  • Partner closely with Engineering, Product, Sales, and Operations teams to resolve issues and drive cross-functional initiatives
  • Identify recurring issues and proactively propose solutions, new tooling, improved processes, and automation opportunities
  • Create clear, helpful documentation, FAQs, and support content to scale the team’s impact
  • Monitor support metrics, campaign performance data, and trends to continuously improve quality, efficiency, and advertiser experience
  • Manage multiple initiatives and projects effectively, delivering measurable results against tight deadlines
  • Relay technical campaign insights and performance data to Sales partners in a clear, business-friendly manner

Technologies

ExcelSQLTerminalBigQueryGoogle Tag ManagerGoogle Campaign ManagerAdobe AnalyticsTealiumAdTechSocial media ecosystem

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